MARUSOUL

Return & Refund Policy – MaruSoul

Effective Date: May 7, 2026

Thank you for shopping with  MaruSoul.
We aim to provide quality products and a smooth shopping experience for all customers. Please read our Return & Refund Policy carefully before making a purchase.

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1. Return Eligibility

Customers may request a return within 7 days from the date of delivery.

To be eligible for a return:

* The product must be unused and unworn
* Original tags and packaging must be intact
* The product must be returned in its original condition
* The return request must be raised within the 7-day return window

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2. Non-Returnable & Non-Refundable Conditions

Returns, exchanges, or refunds will not be accepted if:

* The product has been used, washed, altered, ironed, or damaged after delivery
* The product shows signs of wear, stains, perfume, odor, or misuse
* Original tags or packaging are missing
* The return request is made after 7 days from delivery
* The product condition has changed due to customer handling or activity performed on the product

MaruSoul reserves the right to inspect returned products before approving any refund or exchange request.

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3. Damaged, Defective, or Incorrect Products

If you receive:

* A damaged product
* A defective item
* An incorrect product

You must contact MaruSoul within 48 hours of delivery with:

* Clear photos/videos of the product
* Packaging images
* Proper unboxing proof where applicable

After verification, MaruSoul may provide:

* A replacement
* Exchange
* Store credit
* Or another suitable resolution depending on the situation

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4. Refund Process

Approved refunds will be processed through the original payment method used during purchase via  Razorpay.

Refund processing timelines may vary depending on banks, payment providers, and financial institutions.

MaruSoul reserves the right to reject refund requests that do not meet the policy conditions.

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5. Exchange Policy

Exchanges are subject to:

* Product availability
* Size availability
* Verification of returned product condition

MaruSoul does not guarantee exchange availability for all products.

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6. Cancellation Policy

Orders may only be cancelled before they are shipped.

Once an order has been shipped, it cannot be cancelled.

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7. Return Shipping

In cases where the return is approved:

* Customers may be required to ship the product back to the provided return address
* Return shipping responsibility may vary depending on the reason for return
* Shipping charges are generally non-refundable unless the error occurred from MaruSoul’s side

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8. Contact Information

For return, refund, exchange, or cancellation-related support:

Email: marunsoul@gmail.com
Phone: +91 22-35061727
Instagram:  @marusoul_official

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9. Policy Updates

MaruSoul reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Updated versions will be posted on the website with the revised effective date.