MARUSOUL

Privacy Policy – MaruSoul

Effective Date: May 7, 2026

This Privacy Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the applicable rules made thereunder, including amended provisions relating to electronic records under various statutes as amended by the Information Technology Act, 2000. This Privacy Policy does not require any physical, electronic, or digital signature.

This Privacy Policy is a legally binding document between You and MaruSoul (both terms defined below). The terms of this Privacy Policy shall become effective upon Your acceptance of the same directly or indirectly in electronic form, by accessing the website, using the services, or by any other means, and shall govern the relationship between You and MaruSoul for the use of the Website.

This document is published in accordance with the provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the Information Technology Act, 2000, which require publishing of a privacy policy for collection, use, storage, and transfer of sensitive personal data or information.

Please read this Privacy Policy carefully. By using the Website, You indicate that You understand, agree, and consent to this Privacy Policy. If You do not agree with the terms of this Privacy Policy, please do not use this Website.

By providing Your information or by making use of the facilities provided by the Website, You hereby consent to the collection, storage, processing, and transfer of Your Personal Information and Non-Personal Information by MaruSoul in accordance with this Privacy Policy.

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About MaruSoul

MaruSoul is an Indian clothing and lifestyle brand inspired by Indian roots, culture, journeys, and modern streetwear aesthetics.

The brand is operated by:

* Dikshant Jain – Founder
* Ansh Jain – Co-Founder

The terms “We”, “Us”, “Our”, and “MaruSoul” refer to the brand and its operators collectively.
The terms “You”, “Your”, and “User” refer to any person accessing or using the Website.

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Information We Collect

The information provided by You to MaruSoul or collected by MaruSoul may consist of “Personal Information” and “Non-Personal Information”.

Personal Information

Personal Information means information that can be used to identify or contact You, including but not limited to:

* Full name
* Mobile number
* Email address
* Shipping and billing address
* Username and password
* Transaction and order history
* Payment-related information
* IP address
* Device identification details
* Any communication submitted through customer support, forms, reviews, or social media interaction

Personal Information may be collected when You:

* Register on the Website
* Place an order
* Contact customer support
* Subscribe to newsletters or promotional updates
* Participate in surveys, campaigns, or contests
* Interact with MaruSoul through social media platforms

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Non-Personal Information

MaruSoul may collect non-personal information automatically when You visit or use the Website, including:

* Browser type
* Device type
* Operating system
* Internet service provider
* Geographic location
* Pages visited
* Session duration
* Website activity and analytics data

This information does not directly identify You personally.

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Cookies

MaruSoul may use cookies and similar tracking technologies to improve user experience, analyze website traffic, and personalize content and advertisements.

You may disable cookies through Your browser settings. However, certain features of the Website may not function properly if cookies are disabled.

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Payment Security

All payments made on MaruSoul are securely processed through  Razorpay.

MaruSoul does not store debit card, credit card, UPI, net banking, or other sensitive payment credentials on its servers. Payment processing is carried out directly by Razorpay in accordance with their privacy and security standards.

Users are advised to review:
Razorpay Privacy Policy

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Purpose of Collecting Information

MaruSoul may collect, store, process, and use Your information for purposes including but not limited to:

* Processing and fulfilling orders
* Shipping and delivery management
* Customer support and communication
* Improving Website functionality and user experience
* Sending important notifications and updates
* Marketing, promotional campaigns, and newsletters
* Fraud prevention and security monitoring
* Analytics and internal business research
* Compliance with legal obligations
* Resolving disputes and enforcing policies
* Protecting the integrity and security of the Website

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Sharing & Disclosure of Information

MaruSoul may share Your information with:

* Payment gateway providers
* Courier and logistics partners
* Technology and analytics service providers
* Legal authorities where required by law

Such sharing shall only be for lawful business purposes and in accordance with applicable laws.

MaruSoul does not sell or rent Your Personal Information to third parties.

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Third-Party Links

The Website may contain links to third-party websites or services. MaruSoul is not responsible for the privacy practices, content, or policies of such third-party platforms.

Users are advised to review the privacy policies of those third-party websites before sharing any information.

Instagram:
@marusoul_official

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Security & Data Protection

MaruSoul adopts reasonable security practices and procedures to protect Your Personal Information against unauthorized access, misuse, disclosure, or destruction.

However, users acknowledge that no method of internet transmission or electronic storage is completely secure.

MaruSoul shall not be held responsible for any loss, misuse, or disclosure caused due to events beyond reasonable control, including but not limited to cyber-attacks, technical failures, natural disasters, or force majeure events.

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Retention of Information

Your Personal Information shall be retained for as long as necessary:

* To fulfill the purposes outlined in this Privacy Policy
* To comply with legal obligations
* To resolve disputes or enforce agreements

Non-Personal Information may be retained indefinitely for analytics and business purposes.

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User Rights & Withdrawal of Consent

You may:

* Access or update Your Personal Information
* Request correction of inaccurate data
* Withdraw consent for data usage where applicable

Such requests may be made by contacting MaruSoul through the details provided below.

Please note that withdrawing consent may limit Your access to certain Website features or services.

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Return & Refund Related Information

Customers may request returns within 7 days from the date of delivery, subject to the applicable Return & Refund Policy.

Returns or refunds shall not be accepted if:

* Products are used, washed, altered, damaged, or mishandled after delivery
* Original packaging or tags are missing
* Product condition has changed due to customer handling or activity performed on the product

Damaged or incorrect product claims must be reported within 48 hours of delivery with proper proof for review and verification.

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Grievance & Contact Information

For privacy-related concerns, customer support, or grievances:

Email: marunsoul@gmail.com
Phone: +91 22-35061727
Instagram:  MaruSoul Official

Founders:
Dikshant Jain – Founder
Ansh Jain – Co-Founder

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Business Transfers

In the event of a merger, acquisition, restructuring, or transfer of business assets, MaruSoul reserves the right to transfer user information as part of such business operations, subject to applicable legal protections.

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Policy Updates

MaruSoul reserves the right to modify or update this Privacy Policy at any time without prior notice. Updated versions shall be published on the Website with the revised effective date.

Continued use of the Website after any updates shall constitute acceptance of the revised Privacy Policy.

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About the Brand

MaruSoul is a fusion of Indian roots and modern streetwear culture. Inspired by journeys, traditions, craftsmanship, and the spirit of India, MaruSoul creates clothing that blends cultural identity with contemporary fashion aesthetics.

Each collection reflects a balance of heritage, storytelling, and modern design.